SHIPPING POLICY
Shipping
We require 24 hours to receive and process orders, as we cut, wrap, pack, and ship directly from our shops to your front door.
During December and other peak periods, we may require several days to process and deliver your order and will inform you of any unusual delays.
We ship on Mondays and Tuesdays to ensure your order arrives before the weekend and does not sit in a warehouse. Orders placed on Tuesday-Sunday will ship the next Monday. Holidays and closures may affect delivery times. We ship using UPS Signature Release, meaning UPS will leave the package if no one is home.
Because our products are perishable, all orders are shipped so they arrive within 1-3 days.
- We do not ship fresh cheese or platters
- We cannot ship to PO boxes, APO's or FPO's
- We only ship within the Continental United States
- We cannot ship to Alaska, Hawaii, Puerto Rico, or The US Virgin Islands
- We cannot ship internationally due to import/export restrictions.
Claims & expectations
We require 24 hours to receive and process orders, as we cut, wrap, pack, and ship directly from our shops to your front door.
During December and other peak periods, we may require several days to process and deliver your order and will inform you of any unusual delays.
We ship Monday-Wednesday to ensure your order arrives before the weekend and does not sit in a warehouse. Orders placed Wednesday-Sunday will ship the next Monday. Holidays and closures may affect delivery times. We ship using UPS Signature Release, meaning UPS will leave the package if no one is home.
Because our products are perishable, all orders are shipped so they arrive within 1-3 days.
- We do not ship fresh cheese or platters
- We cannot ship to PO boxes, APO's or FPO's
- We only ship within the Continental United States
- We cannot ship to Alaska, Hawaii, Puerto Rico, or The US Virgin Islands
- We cannot ship internationally due to import/export restrictions.
Availability
We strive to guarantee that only the freshest products of utmost quality reach our customers. Because of this, and because of the seasonality of many of our products, we cannot guarantee continuous stock of certain items. We will contact you via phone or email if you have ordered an out-of-stock item and will recommend a suitable substitute of comparable quality. If you choose not to have substitutions, we will proceed with your order without the out-of-stock item. You will be refunded for any product(s) that are out of stock and not substituted. Please Note: we do not backorder any products.
How we ship
All our cheeses ship in an insulated box with ample ice packs. Cheese is an extremely robust food that has existed long before the advent of refrigeration, even predating recorded history. Melted icepacks are normal and does not mean the cheese is spoiled! Simply place them in the refrigerator.
