Shipping policy

Pickup & Shipping

Store Pickup

We welcome walk-in customers or you can place an order ahead of time for pickup at either of our locations.

Online ordering is available 7 days a week, with pickup available Monday–Saturday from 10:30am–5:30pm. We are closed Sundays and most holidays.

Orders placed online or by phone require at least 1 hour of processing time. Platters require 24 hours’ notice. During busy periods, additional time may be needed. We are unable to provide drive-up service, so please place your order in advance.

To place an order by phone, please call the appropriate location:

  • Fairfield: 203.292.8194
  • Greenwich: 203.340.9227

Please do not leave orders on voicemail. If the line is busy, we are assisting another customer, please try again or use our online ordering system.

Shipping

We require 24 hours to process shipping orders. Each order is carefully cut, wrapped, packed, and shipped directly from our shops.

Orders ship Monday–Wednesday to help ensure perishable products arrive fresh and do not sit in transit over the weekend. Orders placed Wednesday–Sunday will ship the following Monday. Holidays and peak periods may affect processing and delivery times.

All shipments are sent via UPS Signature Release. Because our products are perishable, orders are packed to arrive within 1–2 days and are shipped in insulated boxes with ice packs. Melted ice packs are normal and do not indicate spoiled cheese—simply refrigerate your order upon arrival. Please be sure you are home to collect the package from the doorstep. It cannot sit outside all day in the heat.

Please note:

  • We do not ship fresh cheese, cooked meats such as pâté, spreads, or platters.
  • We cannot ship to PO boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, US Virgin Islands, or internationally.
  • We only ship within the Continental United States.

Product Availability

We carefully select and maintain the freshest products possible. Due to seasonality and availability, some items may occasionally be out of stock.

If an item is unavailable, we will contact you by phone or email with a comparable substitute option. If you prefer not to substitute, we will remove the item from your order and issue a refund. We do not backorder products.

Thank you for understanding and supporting our commitment to quality and freshness.